Australia, The Great Adventure

February 19th, 2008

Roadside Assistance

I have been living under a misconception for the last year and a half.

When I bought our current car - a Hyundai Sonata - new, I was told that Hyundai offers “Premium Assist”, which, I was told, is the equivalent of RACV’s roadside assist. So, and I confirmed this with the sales rep, I didn’t need to retain my RACV roadside assistance. So I duly cancelled it.

I have now just found out after calling Hyundai’s head office in Sydney, that the Roadside Assist does not apply to my Sonata. The only assistance offered is if it breaks down due to a manufacturer’s fault, they will tow it to a service centre.

Thankfully the car is reliable enough that I haven’t had to call on it!

So, suffice to say, I will be calling RACV shortly to re-enstate my roadside assistance!

All I need to do now is decide which level we need. Given that we will be a fair way from home, I think either the Extra Care or the Total Care would be best. I just need to decide whether things like 7 days car rental after a breakdown or accident is enough, or if 12 days would be better. I’m thinking that due to the extra time for sourcing parts in the country, the 12 days would be worth the extra $46.

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